1 Introduction
This Privacy Policy describes how AI Chat Assistant ("we", "us", or "our") collects, uses, and protects information when you interact with our automated messaging service via Facebook Messenger and Instagram Direct.
2 Information We Collect
When you interact with our service, we may collect the following information:
- Messages and content you send to us through Facebook Messenger or Instagram Direct
- Your name and profile information as provided by Facebook/Instagram
- Appointment details including requested dates, times, and services
- Contact information such as your phone number, if you provide it voluntarily
3 How We Use Your Information
We use the collected information solely to:
- Process and confirm appointment bookings
- Send appointment reminders and confirmations
- Respond to your inquiries about our services
- Improve the quality of our automated service
4 Data Sharing
We do not sell, trade, or transfer your personal information to third parties. Your data may be shared only in the following cases:
- With our service providers (e.g., Google Calendar) strictly to fulfill appointment booking functionality
- When required by law or legal process
5 Data Retention
We retain your personal data only as long as necessary to provide our services. Conversation history may be stored for up to 90 days for service quality purposes.
6 Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of our messaging service at any time by sending "STOP"
To exercise these rights, contact us at: contact@nullifier.cloud
7 Security
We implement appropriate technical measures to protect your personal information against unauthorized access, alteration, or disclosure.
8 Third-Party Platforms
Our service operates on Facebook Messenger and Instagram Direct. Your use of these platforms is also governed by Meta's own Privacy Policy, available at facebook.com/privacy/policy.
9 Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date.
10 Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@dunedigital.agency
- Website: dunedigital.agency